Help
Support
Stuck, confused, or something's not working? Here's how to reach us and the answers to the questions we get most.
Contact us
Email support@tentoone.app and a human will get back to you — usually within a couple of days. Include the email address on your Ten to One account so we can find you, and screenshots if something looks broken.
Billing and subscriptions
Subscriptions are billed by Apple, so managing, cancelling or refunding one happens in your Apple ID settings: on your iPhone, go to Settings → your name → Subscriptions. Cancelling keeps your paid features until the end of the period you've paid for. If a purchase hasn't shown up in the app, try "Restore Purchases" on the upgrade screen first, then email us.
Banned? How appeals work
If your account is banned you can still sign in — you'll see the reason and can submit one appeal in the app. A human reviews every appeal; a response usually takes about a week and is shown in the app and sent to your email. If the appeal is declined, the decision is final.
Deleting your account
In the app: Settings → Delete account. Deletion is immediate and permanent — profile, photos, voice notes, matches and messages are all erased, and there is no undo. If you just want a break, pause your profile instead (also in Settings) — it hides you from discovery and is fully reversible. Details of what little survives deletion are in the Privacy Policy.
Safety
You can report or block anyone from their profile or your conversation, and reporting hides them from you immediately. If you're ever in immediate danger, contact local emergency services first, then report the user to us. Our community rules set out what we act on.
Also useful: our Terms of Service and Privacy Policy.